Customer Service Tips #13 - Always Close Conversations Correctly

Every conversation you close with a customer should end with you saying “Is there anything else I can do for you today? I’m happy to help!” and your customer saying “Yes, I’m all set!” loud and clear. Correctly closing a conversation shows the customer three vital things:

— You care about getting things right.

— You’re willing to keep going until you get things right.

— The customer is the one who decides what “right” is

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Customer Service Tips #12 - Solve Problems On The First Call

One of the best ways to keep customers happy and be seen as a company who provides outstanding service is to practice first-contact resolution. In other words, solve your customers’ problems the first time they call in. There’s nothing your customers will appreciate more than getting their issues addressed the first time around.

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Customer Service Tips #11 - Use The CARP Method

It’s important for customer service teams to stay consistent in the tone they use and the processes they practice. A great way to do both is to use the CARP method:

— Control the situation.

— Acknowledge the dilemma.

— Refocus the conversation.

— Problem-solve so the customer leaves happy

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Customer Service Tips #10 - Use Positive Language

Using positive language towards your customer will ease their heart. Here’s an example of positive language in a customer support setting: “That upgrade will be available next month. I can put in an order for you right now and make sure your account is upgraded as soon as it’s released!”

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Customer Service Tips #9 - Practice Clear Communication

How you communicate with your customers couldn’t be more important. Styling affects communication. Tone affects communication. Watch out for passive-aggressive language. This will turn off your customers. Also avoid confusing your customers with slang, colloquialisms, or technical jargon.

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Customer Service Tips #8 - Make Sure Your Customer Service Team is Happy

Your customers’ happiness isn’t the only thing that matters. You need to know how your customer service team feels about their working conditions and compensation, opportunities for career advancement, training, available tools and resources, and their peers.

Collect feedback from your employees and give them feedback as well. Set benchmarks and goals, and track performance.

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Customer Service Tips #7 - Get Personal

Your customers want help from real people, not just FAQs and automated emails. Take advantage of social media (Facebook, Twitter, and review sites) and respond when your customers post on your page.

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