Customer Service Skills #19 - Tenacity

A strong work ethic and a willingness to do what needs to be done are essential when providing the type of service that people rave about. The most memorable customer service was provided by a single employee who refused to simply follow the standard procedure when assisting someone.

#AzmiShahrin

#TripleATraining

#HRDFTrainer

#HRDFTrainingProvider

#KursusKhidmatPelanggan

#CustomerServiceCourseKL

#CustomerServiceCourseMalaysia

Customer Service Skills #18 - Ability To Handle Surprises

Customers can be extremely difficult to deal with at times. In these situations, it's beneficial to have a group of people who will take the initiative to create guidelines for everyone to follow in the future.

#AzmiShahrin

#TripleATraining

#HRDFTrainer

#HRDFTrainingProvider

#KursusKhidmatPelanggan

#CustomerServiceCourseKL

#CustomerServiceCourseMalaysia

Customer Service Skills #17 - Unflappability

Unflappability is the ability of a person to remain calm and even influence others when things get a little hectic. The best customer service representatives understand that they cannot allow a tense customer to cause them to lose their cool.

#AzmiShahrin

#TripleATraining

#HRDFTrainer

#HRDFTrainingProvider

#KursusKhidmatPelanggan

#CustomerServiceCourseKL

#CustomerServiceCourseMalaysia

Customer Service Skills #16 - Ability To Read Customers

In order to read your customers' emotional states, it's critical that your team understands some basic principles of behavioral psychology. This will help to keep customer interactions positive.

#AzmiShahrin

#TripleATraining

#HRDFTrainer

#HRDFTrainingProvider

#KursusKhidmatPelanggan

#CustomerServiceCourseKL

#CustomerServiceCourseMalaysia

Customer Service Skills #15 - Time Management Skills

On the one hand, it is beneficial to be patient and spend some extra time with customers in order to understand their problems and needs.

On the other hand, there is a limit to the amount of time you can devote to each customer, so your team must be concerned with getting customers what they want in the most efficient way possible.

#AzmiShahrin

#TripleATraining

#HRDFTrainer

#HRDFTrainingProvider

#KursusKhidmatPelanggan

#CustomerServiceCourseKL

#CustomerServiceCourseMalaysia