Customer Service Tips - Having A Thick Skin

You know the old saying “the customer’s always right”. There’s truth to that.

No matter what, your customer’s happiness is your primary goal. If a customer is completely unreasonable, just be human and level with them. Let them know you’re doing your best.

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Customer Service Tips - Ask Customer If They Understand You

Make sure your customers do not misinterpret what are you trying to say. You don’t want your customers to think they’re getting 25% discount when they’re actually getting 25% off if they have a membership. Ask customers if they understand what you’re saying.

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Customer Service Tips - Be Emphatic, Be Patience, Be Consistent

Some of your customers will be full of questions, some just chatty, and others plain mad.

You must be prepared to empathize customers and handle all of them and provide the same level of service every time.

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Customer Service Tips - Customer First

A very common but very powerful customer service tips is to put your customers first.

This means doing everything in your power to meet their needs and seeing things from the customer’s perspective.

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Customer Service Tips - Smile

As simple as it may sound, a smiling face is sure to make your customers feel welcomed.

It sets the tone of conversation, makes you more approachable.

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Customer Service Skills #19 - Tenacity

A strong work ethic and a willingness to do what needs to be done are essential when providing the type of service that people rave about. The most memorable customer service was provided by a single employee who refused to simply follow the standard procedure when assisting someone.

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Customer Service Skills #18 - Ability To Handle Surprises

Customers can be extremely difficult to deal with at times. In these situations, it's beneficial to have a group of people who will take the initiative to create guidelines for everyone to follow in the future.

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